How can we help?
Sizing & Compatibility
Will this fit my Kindle?
Bondi cases are built for the 12th-generation Kindle Paperwhite family. Your device fits if it is:
- Kindle Paperwhite (12th Generation)
- Kindle Paperwhite Signature Edition (12th Generation)
- Kindle Colorsoft (12th Generation)
Not sure which one you have? Flip your Kindle over and look for the model number printed on the back. If it reads SA568B, SA569P, or SA59CP, you are good to go.
If your model number is not one of those three, your device is not compatible yet. Email us and tell us what you have — we build our device roadmap from what readers actually own.
What if my device is not listed?
Right now Bondi cases fit the 12th-generation Kindle Paperwhite family only. More devices are coming.
Email info@bondicases.com with your exact device and model number and we will add it to the list we build our roadmap from. New device support is announced to our email list first, so requesting yours is the fastest way to hear when it lands.
Does the case support wireless charging?
Yes. The magnetic support sits in the lower two-thirds of the case, which leaves the charging area clear. Wireless and Qi charging both work with the case on — no need to take it off.
How much of the case is magnetic?
Magnetic support is built into the lower two-thirds of the case.
That does three things: it keeps the case lightweight, it supports the way most people naturally hold a Kindle, and it keeps the case compatible with MagSafe accessories and wireless charging.
Does the Bondi case work with any magnetic accessory?
Yes — it works with most magnetic accessories, including MagSafe.
Magnet strength varies between third-party brands, so a few accessories may not hold as securely as a Bondi grip does. If something feels loose, it is the accessory’s magnets rather than the case.
How strong are your grips?
Bondi grips are designed to assist your hand, not lock the case down. They are lightweight, they keep your hold steady while you read, and they reposition whenever you want to shift.
That is the whole idea — one case, held however you want.
Shipping & Delivery
Where do you ship from and how long will my order take?
Every order ships from our fulfillment center in Kentland, IN. We process and ship Monday through Friday, excluding holidays.
United States
- Processing: 1–3 business days
- Delivery: 5–7 business days after processing
Delivery times vary with your location, carrier delays, weather, and peak shipping periods. Orders placed later in the day may ship the following business day.
Do you offer free shipping?
Yes. U.S. orders over $60 ship free. The threshold is applied automatically at checkout — no code needed.
How do I track my order?
Your shipping confirmation email includes a tracking number and link.
Tracking can take up to 24 hours to show movement after that email arrives. That is normal — it means the label is created and your package is on its way.
If tracking has not updated in five or more business days, email info@bondicases.com with your order number and we will chase it down with the carrier.
Do you ship internationally?
Yes. We ship to Canada, Australia, Mexico, and most European countries. Your exact shipping cost and delivery estimate are shown at checkout before you pay.
- Delivery: 7–14 business days after processing
- Customs clearance can add extra time
- Duties, taxes, and customs fees are not included at checkout and are due on delivery
International returns are handled on a case-by-case basis. Email info@bondicases.com with your order number and reason for return, and our team will confirm eligibility and next steps.
My tracking says delivered but I do not have it.
Work through these steps in order. Most packages turn up in the first two.
1. Give it 48 hours
Packages are sometimes scanned as delivered slightly before they actually arrive. A two-day wait resolves a surprising number of these.
2. Check everywhere it could be
- Everyone else at your address
- Neighbors — misdeliveries next door are common
- Your building mailroom, front desk, or package room
- Around entryways, porches, side doors, and behind planters
3. Contact your carrier
Still missing after 48 hours? Your carrier can see exactly where the driver scanned it, which you cannot see from tracking alone.
- USPS — call or visit your local Post Office with your tracking number. They can check the carrier’s delivery scan and often locate the package the same day. You can also file a Missing Mail Search.
- UPS — contact UPS at 1-800-742-5877 with your tracking number.
- International (DHL) — contact DHL customer service for your country to open an investigation on the shipment.
4. If you believe it was stolen
File a mail theft report with the USPS Postal Inspection Service at mailtheft.uspis.gov or 1-877-876-2455. Outside the U.S., file a report with your local police.
5. Then come back to us
Email info@bondicases.com with your order number and confirmation that you contacted the carrier or filed a report. From there it is your choice:
- We reship your order, or
- We issue a store credit refund
We know this is a frustrating process, and we are not trying to send you in circles. The carrier report is what lets us act — once you have it, tell us which option you want and we will take care of it.
Order Help
Can I change or cancel my order after it is placed?
Yes — within 1 hour of placing your order. Email info@bondicases.com with your order number and what you need changed, and we will take care of it.
One hour after an order is placed, the details go to our fulfillment center in Kentland, IN and packing begins. Once that starts, your order is one of many being worked on and we are no longer able to locate it to make a change or cancel it.
We answer emails as fast as we can. If an order ships or is too far along before we can catch it, we cannot stop it — but you are still covered by 14-day returns and our 120-day warranty.
How do I apply a discount code?
Enter your code in the Discount code field at checkout and hit apply. Your total updates before you pay.
Can codes be combined?
Some can. It depends on the offer — each code carries its own rules, and checkout will tell you if a code cannot be applied.
One combination that does not work: special sale discounts do not stack with the Welcome Discount. If you have both, use whichever gives you the better total.
Codes cannot be added to an order after it is placed. If you forgot one, email info@bondicases.com within 1 hour of ordering and we will see what we can do.
I entered the wrong shipping address.
Email info@bondicases.com with your order number and the correct address within 1 hour of placing your order and we can update it.
After that hour, your order is at our fulfillment center and the address is locked in. If the package is undeliverable it will eventually come back to us, and we will reach out to arrange a reshipment or refund once it arrives.
Why do I see two charges for one order?
When you place an order, your bank may show a pending authorization alongside the final charge. The authorization is not a second charge — it is your bank temporarily holding the funds, and it drops off on its own, typically within 3–5 business days.
You were only charged once. The duplicate is your bank’s display, not our billing.
If both charges fully post and are still there after five business days, email info@bondicases.com with your order number and we will get it resolved.
Can I order for my book club or a group?
Yes. Book club and group orders are handled separately from regular checkout so we can get you the right quantities and colorways.
Returns & Refunds
What is your return and exchange policy?
We accept returns and exchanges on regular-priced cases in like-new condition within 14 days of the delivery date.
Not eligible for return or exchange
- Final Sale and Last Call items
- Digital gift cards
- Grips — final sale
Bondi reserves the right to evaluate and approve or decline return requests. Customers are responsible for return shipping costs.
If your item has a defect, that is a warranty claim rather than a return. See the 120-day warranty →
How do I start a return?
Email info@bondicases.com with your order number and the reason for the return. We will send you instructions.
A few things to know up front:
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
- Refunds are issued once your return is received and processed at our fulfillment center
When will I receive my refund?
Once we receive and inspect your return, we will let you know whether it has been approved.
Approved refunds go back to your original payment method within 3 business days. Your bank or card issuer may take additional time to post it, which is outside our control.
If more than 10 business days have passed since your refund was approved and you still do not see it, contact us. Refund methods cannot be changed once a refund is processed.
Do you offer exchanges?
Yes. Want a different colorway or design instead of a refund? Email info@bondicases.com within 14 days of delivery with your order number and the item you would like to swap for.
- Same 14-day window and like-new condition requirements as a return
- You are responsible for shipping the original item back to us
- Your replacement ships once we receive and inspect the original
- If the new item costs more, we send a payment link for the difference. If it costs less, we refund the difference
Exchanges are subject to availability. If the item you want is out of stock, we will issue a refund instead. Final Sale items, gift cards, and grips are not exchangeable.
Are grips returnable?
Grips are final sale — not eligible for a refund or an exchange.
They are still fully covered by our 120-day warranty. If a grip has a manufacturing defect within 120 days of delivery, we will replace it.
Warranty & Damages
What does the Bondi warranty cover?
If your case or grip has a manufacturing defect within 120 days of delivery, we will replace it.
Covered
- Magnet failure or significant weakening
- Fabric peeling or separation due to manufacturing
- Structural issues with the case
- Defects in materials or craftsmanship
Not covered
- Normal wear and tear from everyday use
- Cosmetic damage — scratches, scuffs, stains
- Damage from drops, misuse, or accidents
- Modifications to the case
This covers manufacturing defects only. For anything you simply changed your mind about, see returns and exchanges.
How do I file a warranty claim?
Email info@bondicases.com with your order number and a photo of the issue. A photo is required to start any replacement request — it is usually all we need to approve it.
- We send the same design and model whenever possible. If that item is no longer available, we will make an exception.
- Warranty claims are a product replacement only. Refunds are not issued under warranty.
My order arrived damaged.
Contact us within 3 days of the delivery date with your order number and photos of the damage, and we will review it right away.
Reports made more than 3 days after delivery may be treated as normal use or wear rather than shipping damage, so please reach out as soon as you open the box.
Product Care & Use
How do I attach and reposition my grip?
Place the grip anywhere on the magnetic area — the lower two-thirds of the case — and it snaps on. To move it, lift it off and put it back where you want it.
No adhesive, no tools, nothing to line up. Patent pending.
Will moving the grip a lot wear out the magnets?
No. The magnetic hold is built into the case itself rather than an adhesive pad, so repositioning does not wear it down. Move it as often as you like — that is what it is for.
If your magnets ever do weaken significantly, that is covered under our 120-day warranty.
Creators & Collabs
Do you work with creators and affiliates?
We do. If you make content for readers, we would like to hear from you.
How do artist collabs work?
We partner with artists on limited-run designs. Details, current drops, and how to submit your work are all on our collabs page.
Contact Us
How do I contact customer support?
Email info@bondicases.com or use the form on our contact page.
We typically reply within 48 hours on business days. Weekend inquiries are answered the next non-holiday business day.
What should I include when I email you?
Three things get your issue resolved in one reply instead of four:
- Your order number
- What is going on, in a sentence or two
- Photos, if it is a damage or defect issue — these are required for warranty claims
Question not answered yet? We are here to help.
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