14 days to return or exchange.
Here is exactly how returns and exchanges work — including what is not eligible and when your refund lands.
Returns & exchanges
We accept returns and exchanges on regular-priced cases in like-new condition within 14 days of the delivery date.
Defective or damaged item? That is handled under our 120-Day Warranty, not as a return.
Requirements
- Items must be in like-new condition to qualify. Bondi reserves the right to evaluate and approve or decline all return requests.
- Requests must be made within 14 days of the delivery date.
- Customers are responsible for return shipping costs.
Not eligible for return or exchange
- Final Sale or Last Call items
- Digital gift cards
- Grips — final sale, and not eligible for a refund or exchange
How to start a return
Email info@bondicases.com with your order number and the reason for your return. We will send you instructions.
- Refunds are issued once your return is received and processed at our fulfillment center.
- Original shipping charges are non-refundable.
- Refund methods cannot be changed once processed.
How to start an exchange
Want a different colorway or design instead of a refund? Email info@bondicases.com within 14 days of delivery with your order number and the item you would like to swap for.
- The same 14-day window and like-new condition requirements apply.
- Customers are responsible for shipping the original item back to us.
- Your replacement ships once we receive and inspect the original item.
- If the new item costs more, we will send a payment link for the difference. If it costs less, we will refund the difference to your original payment method.
Exchanges are subject to availability. If the item you want is out of stock, we will issue a refund instead.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 3 business days. Please keep in mind it may take additional time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since your refund was approved and you still have not received it, please contact us.
Lost or stolen packages
If the carrier confirms your package was lost or stolen in transit, we will make it right one of two ways — your choice:
- A free reshipment of your original order, or
- Store credit for the full amount you paid. It never expires and works on anything we sell.
We do not issue refunds to the original payment method for packages lost in transit. Reshipment or store credit is how we cover it.
Before we can act, the carrier needs to confirm the package is gone. See the steps →
International returns
International returns are handled on a case-by-case basis. Please email info@bondicases.com with your order number and reason for return.
Our team will confirm eligibility and next steps, including any shipping costs or documentation required.
Order changes & cancellations
You can change or cancel your order within 1 hour of placing it. Email info@bondicases.com with your order number and what you need changed.
One (1) hour after an order is placed, the information is sent to our fulfillment center in Kentland, IN to begin the packing and shipping process. Once this process has begun, your order is one of many being worked on, and locating it to make a change is not possible.
We answer every email as quickly as we can. If an order ships or is too far along before we are able to cancel it, we are unfortunately not able to stop it — but you are still covered by our 14-day return window.
Need to start a return?
Email us your order number and the reason, and we will send you instructions. We answer within 48 hours on business days.
Contact us