Effective date: November 11, 2026
1. About Bondi Rewards
Bondi Rewards is the free loyalty program of Bondi ("Bondi", "we", "us"), offered at bondicases.com. These terms cover everything about the program: points, rewards, store credit and Chapters.
By shopping with us while signed in, signing in to see your points, or redeeming a reward, you agree to these terms. They sit alongside our Terms of Service and Privacy Policy, which also apply.
2. Who can take part
- The program is open to individuals who are at least 18 years old, or the age of majority where they live.
- It is for personal use only. Resellers, wholesale accounts and businesses buying to resell are not eligible.
- There is nothing to sign up for. Your points are tied to the email address you use to order. To see or spend them, sign in to your Bondi account with that same email.
- One account per person. Points earned under different email addresses cannot be combined.
- You are responsible for keeping access to your email and account secure.
3. Earning points
- You earn 2 points for every $1 you spend on eligible products, counted on the price you pay after discounts.
- Points are not earned on shipping, taxes, shipping protection, gift cards, or any part of an order paid with store credit.
- New accounts may receive welcome points, and we may offer points for other actions, such as following us on social media. Each of these can be earned once per person.
- From time to time we may run bonus point offers. Any extra terms will be shown with the offer.
- Points are counted in US dollars. The points shown on product pages and in the cart are estimates; the final number is set when your order is paid.
- We may correct points that were added or removed in error.
4. When points are ready to spend
- Points from an order show as "on the way" first. They become ready to spend about 14 days after your order is delivered.
- If an order has an open return, a dispute, or cannot be confirmed as delivered, its points stay on hold until that is settled.
- Points do not currently expire. If we introduce an expiry in the future, we will give notice on this page before it takes effect.
5. Spending points
- Sign in and visit the Rewards page to trade points for the rewards listed there. The rewards on offer and the points each one costs are shown on that page and may change.
- You can redeem once you have at least one completed order and enough ready points for the reward.
- A redemption is final. Points spent on a reward are not returned, except as these terms say for an unused reward code.
- Points and rewards have no cash value. They cannot be exchanged for cash, sold, transferred, gifted, or combined with another person's.
- Points are not your property. They are a promotional benefit we offer and can be withdrawn as these terms allow.
6. Store credit and reward codes
Store credit
- Some rewards add store credit to your Bondi account. It is added when you redeem and shows at checkout when you are signed in.
- Store credit can be used toward any order on bondicases.com, including shipping and taxes. It cannot be redeemed for cash, except where the law requires.
- Store credit expires 12 months after it is issued. Unused, expired credit is not returned as points.
- If an order paid with store credit is refunded, the credit portion is returned as store credit.
Reward codes
- Some rewards, such as a free grip or a free case, come as a single-use code to enter at checkout.
- A code is valid for 60 days and can be used once. You can hold one unused code at a time.
- If a code expires unused, its points go back to your balance.
- A code may carry conditions, such as needing a case in the same order, and is limited to the value shown on the Rewards page. It may not combine with every other discount; checkout applies what is allowed.
- If an order placed with a reward code is cancelled or fully refunded, the points for that code are returned to your balance instead of the code.
7. Chapters
- Chapters are our thank-you tiers. Your Chapter is based on how many completed orders you have placed with the same account.
- Each Chapter's benefit is shown on the Rewards page. Benefits apply automatically at checkout when you are signed in, on your next qualifying order.
- Cancelled orders, fully refunded orders and orders containing only gift cards do not count toward a Chapter.
- Chapter benefits may have conditions, such as a minimum order value or a shipping destination. Free shipping benefits apply to United States addresses and standard shipping only.
- Chapter benefits cannot be exchanged for cash or applied to past orders.
8. Returns, refunds and cancellations
- If you return, cancel or are refunded for all or part of an order, the points earned on the refunded amount are removed.
- If those points were already spent, your balance can go below zero. New points you earn go toward that first.
- A chargeback or payment dispute removes the points for that order and may put the account on hold while it is reviewed.
- A returned or cancelled order stops counting toward your Chapter.
9. Misuse
We may hold, adjust or remove points, cancel rewards or store credit issued through the program, or close a rewards account, if we reasonably believe there has been:
- fraud, abuse or an attempt to get around the program's rules, including duplicate accounts, false information, or orders placed only to earn points and then returned;
- resale of products or rewards obtained through the program;
- use of a bug or error to earn or redeem points;
- any breach of these terms or our Terms of Service.
10. Changes to the program
- We may change, pause or end Bondi Rewards, in whole or in part, at any time. This includes how points are earned, what rewards cost, which rewards are offered, Chapter benefits, and these terms.
- When we make a change that materially reduces the value of points you already hold, or end the program, we will post notice on this page at least 30 days before it takes effect, so you have time to use your points. Changes needed to fix an error, prevent abuse or comply with the law may take effect immediately.
- The current terms are always on this page, with the effective date at the top. Continuing to take part after a change takes effect means you accept the updated terms.
- If the program ends, unused points are forfeited at the end of the notice period. Store credit already issued stays valid until its own expiry date.
11. General terms
No guarantee. The program is offered "as is". We do not promise that it will always be available or free of errors, and we may correct errors when we find them.
Our liability. To the extent the law allows, Bondi is not liable for indirect or consequential losses connected to the program, and our total liability is limited to the value of the points or rewards in question. Nothing in these terms limits rights you have under consumer protection law that cannot be waived.
Taxes. You are responsible for any taxes that apply to rewards you receive.
Privacy. We use your order and account information to run the program, as described in our Privacy Policy.
Emails. We may email you about your points and rewards. You can unsubscribe from marketing emails at any time; service messages about a reward you redeemed may still be sent.
Our decisions. We decide in good faith any question about eligibility, points or rewards, and that decision is final.
Governing law. These terms are governed by the laws of Florida, USA, without regard to its conflict of law rules.
If part of these terms does not apply. If a court finds any part of these terms unenforceable, the rest stays in effect.
12. Contact
Questions about your points or a reward: info@bondicases.com or the contact page at bondicases.com.